Iara Support
Public iOS v1 support
How to ask for help
Include your app language, app version and build, approximate time, the action you attempted, and any trace ID shown by Iara. Never email a note, suggested opener, APNs token, device secret, or deletion receipt.
Deletion issue
If deletion is pending or failed, keep the app and its private receipt. Use Check status or Retry in the app. Support will not ask you to paste the receipt and will not call an inaccessible anonymous account deleted.
Lost or reinstalled device
Public v1 has no account recovery. Reinstalling, resetting the connection, or losing device credentials can make existing server data inaccessible. A reset is not permanent deletion.
Notifications and privacy
Notification permission is optional. In Iara Settings you can choose name-only or generic lock-screen text and disable automatic outreach. Iara notification payloads must not contain notes, reasons, relationship details, or openers.
Safety or privacy incident
Report suspected data exposure, account mix-up, unwanted outreach, or deletion failure promptly through the verified support address. The operator will preserve privacy-safe evidence, stop unsafe delivery when needed, and communicate material incidents as required.